Shipment

Delivery and shipping conditions

Logistics partner
Together with our logistics partners Bartolini and GLS, we deliver directly to the delivery address you specify.

Place of dispatch
We deliver to all EU countries and European non-EU countries.
All other countries of the world on request.

Incoterm 40 (DAP, duty paid)
Export customs clearance is included in the price.
Import duty and taxes are entirely at the expense of the recipient.
If the parcel is not accepted by the recipient and the import duties and taxes are not paid (so that the parcel is returned Equitex Ltd ), the buyer bears the entire return costs and any expenses incurred.

Delivery time
Dispatch within 3 working days.
Saturday, Sunday, holidays, Christmas and New Year's Eve there will be no delivery.
In case of delivery delays or delivery difficulties we will inform you immediately.

Delivery reservation
In the event of non-availability of the goods, we are not obliged to make delivery. We will inform you of this as soon as possible and immediately refund any payments you have already made.
In the case of special offers, we can only deliver while stocks last. We are basically entitled to partial deliveries.

Incomplete / faulty delivery
If you notice that your ordered goods are incomplete or that you have ordered something else, please contact us immediately by telephone: +39 0471 674323 or email info@equitex.it
Please inform us so that we can have a faulty delivery picked up by our logistics partner. If you wish to return the parcel yourself, please return it to us as a standard parcel. We will then reimburse you for the costs incurred.

Return of goods
The expenses of a possible return or an exchange of the commodity go at the expense of the buyer. Once we have received and processed your return, you will receive an e-mail from us, allowing you to decide whether you wish to return the money to your bank account or to offset it against your exchange.

Transport insurance
For the entire risk of damage during transport or loss of the goods during transport, we have taken out transport insurance with the freight company.
Please make sure that you receive an undamaged package from the carrier. If you wish to accept a slightly damaged parcel, please write the note "with reservation" on the acceptance certificate. Without this note, the acceptance of an opened or damaged parcel is tacitly considered a proper delivery.

Packaging costs
The packaging costs are already included in the shipping costs and will not be charged extra.